Shipping & Return Policy
Shipping Policy
Thank you for visiting and shopping at TheCelestialShop.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic (USA) Shipping Policy
Shipment processing time
Most orders are processed within 2-3 business days after we receive the payment (check, Paypal or credit card). Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated by USPS shipping rate and the total will be replied via email.
- Overnight delivery is not available
- Delivery delays can occasionally occur
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Customs, Duties and Taxes
TheCelestialShop.com shall add %9.25 to all orders in California.
Damages
TheCelestialShop.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us.
International Shipping Policy
We do ship outside the U.S. and Fedex is the carrier.
Returns/Refunds
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: 1-540-999-8279 PDT
- By email: [email protected]